Frequently Asked Questions

The world always looks brighter from behind a smile.

Emergency information

If you are an emergency case requiring immediate attention, please call (925) 240-8843. We will give you instructions and directions. If you know the office address, please come as quick as possible. If you need transfer by us, please let us know by phone.

What can I expect at an appointment?

When you arrive at the Sunny Dental, the staff will greet you and seat you at the waiting room. We will examine you as quickly as possible – the average waiting time is 15 minutes.

What happens if I am a new patient?

You may have referred yourself, or have been referred by another specialist or by Medical Insurance. We will discuss your problem and ask about your medical history. A thorough examination will then follow.
X-rays can be performed with no delay at our office. If you have previous examinations and tests related to your current condition, please bring those along to the consultation. Also, bring any copies of letters from other doctors or recent medication. If you are taking any medication, please inform us.
It will help us to help you. We will discuss with you the results of your examinations, and we will recommend the proper treatment.
If follow-up consultation or further consultations are required, we will indicate this, and the staff will let you know the date and time of your next appointment.

Do you have Imaging (x-rays) at your office?

Yes.

Digital x-rays,  can be performed on location.

Do you examine children at your office?

Yes.

What if I need Anesthetic?

For most of the treatment we use local anesthesia. It is safe and harmless. However, if you have had any allergy or you are pregnant you must let us know.

We don’t have general anesthesia.

What happens if I need a prescription?

We may prescribe an Antibiotic or pain killer if treatment requires it. Please let us know if you have any allergy or other medical condition.

If you have already been taking drugs prescribed by your physician, please bring them with you for clarification or possible drug interactions and correlations with the new condition.

Insurance and Billing

Do you accept my insurance?

We work with most PPO dental insurances. Please call our office at (925) 240-8843 to find out whether your insurance is accepted.

If this is not your case, or if you have no insurance coverage then you will be expected to pay the bill in cash or credit card at the end of treatment. We offer discounts for patients without insurance. The original receipt, the signed copy of the credit card bill, the medical report in English and the results of tests performed are given to you in order to be delivered to your private or state insurance for reimbursement.

Do I need referral?

If you have private insurance with an affiliate, the referral can be sent from your insurance company to us by fax or e-mail. We suggest that you contact your insurance in order to obtain this referral before your visit to our offices.

If you don’t have an insurance coverage, feel free to come to our office as we offer discounts for patients with no insurance. The billing procedure is as explained above.

Do you have parking?

Yes.

Free Parking is available in front and around the office.

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